1. International Orders
2. Warranties
3. Returns
4. Anti-Fraud Procedures
5. Pricing Policy
6. Privacy Policy

International Orders

For international orders (outside of the US and Canada) payment is only accepted by money order/cashier's cheque in US funds or wire transfer. To complete your purchase, select the method by which you intend to pay. Instruction for completion of your order (mailing address or wire account information) will be e-mailed to you shortly. Please note, when paying by money order or cashier's cheque please allow two business days for clearance and verification of the payment.

Warranties:

Unless otherwise stated, all products are fully supported by a one-year manufacturer's limited warranty. All products are brand new and fully supported by both DogStar Radios (the retailer) and the manufacturer. DogStar Radios will provide complete warranty support and offer a replacement of any defective unit for the first 30 days after purchase. After 30 days, warranty support is provided by the item's manufacturer and their warranty policies apply. For all items, warranty information is included with the packaging and the means of contact the manufacturer is provided. However, we are happy to provide referral information as well as copies of any receipts or documentation that may assist customers in obtaining the proper support for their product. For more information, please contact us here.

DogStar Radios is not responsible for damage that occurs during shipping. Shipping insurance is provided for all orders free of charge and will be utilized if there is damage to the item that occurs during shipping. The carrier may request a delay to inspect the damaged item or a signed statement of the damage from the customer may be required. Outside of warranty issues, if there is any discrepancy (such as an incorrect, damaged or missing product) in the order, we can only help to correct it if it is reported within seventy-two hours of delivery. After this time, the potential for fraud (such as customer damage being reported as damage that occurred during shipping) increases greatly and we are unable to provide replacements after that time. If there are any discrepancies in the order, we are committed to making sure the customer gets exactly what was ordered, and a replacement item will be shipped promptly at no charge. DogStar Radios will handle any carrier insurance claims directly with the appropriate party. To contact us regarding any discrepancies, customers may do so here.

Returns:

Holiday Extended Return Policies:

To ensure the recipient gets the gift they really want, you don't have to worry about returns. For purchases made between 11/10/07 - 12/15/07, the product can be returned or exchanged on or before 01/15/07.

Sending a product back for a reason other then a defect qualifies as a return.  Returns are accepted within 30 days of delivery.  Return shipping fees are the buyer's responsibility. If opened, 15% will be withheld from the returned amount for restocking the item as "used" if the customer is requesting a refund. The fee for restocking as "used" will be waived if the customer accepts a store credit for the cost of the item in question.  If the product is unopened, the full item cost will be refunded. S&H fees are non-refundable.  Prior to sending the item back for return, the buyer must contact us to obtain an RMA number. Customers may do so here.

Anti-Fraud Address Verification Policy & Procedure:

While we understand this can be an inconvenience, currently this is our best means of protecting you from a third party using your stolen credit card information. Please read carefully.

Your order may require more processing time (possible several business days) and must go through our Anti-Fraud Address Verification System if you are shipping to an address other than you billing address or if the billing address response from your credit card comes back as a "No Match" for what the bank has on file for you. To ensure your order is processed quickly, please double-check your billing address.

Shipping to an address other than your billing?

Make sure your Credit Card Issuer has your alternate "Ship To" address on file. We strongly recommend you call your credit card’s issuing bank first to make sure you could add a secondary ship to address to your account or make special notes on your account of an approved alternate ship to address. To ensure order processing speed and security, we reserve the right to ship to the billing address of the cardholder even if a different shipping address is provided.

You can now place the online order. Next, after placing the order, email us immediately at customerservice@dogstarradios.com informing us that you have added the proper information. We then will contact your credit card issuer with the number you provided to us, to verify your information and continue processing the order. Make sure to include your Order Number in the email.

Pricing Policy

At DogStarRadios.com, we strive to make the shopping experience as easy as possible, while maintaining high standards of customer service and competitive pricing. We are authorized dealers for all products and brands that we carry, and all products are genuine USA retail products, with full USA manufactures warranties. All products include all accessories packaged by the manufacturer for that item, no items are open box or repackaged. We will not contact you after you place your order to try and sell you accessories, warranties or additional products.

The web is full of all sorts of electronics and home entertainment dealers with many prices available. Some are huge dealers with actual stores, and some are fly by night or small time operations. Not all dealers sell the same specific products or are authorized dealers for certain products. Some web dealers may actually be selling you open box, used, gray market items (overseas versions of the same model), or items not acquired through legitimate or authorized channels. Some dealers may advertise products at unbelievable prices, and then not have the order in stock when you order it or try and sell you the manufacturer’s included accessories as optional accessories.

We are constantly researching pricing by other legitimate web dealers and strive to make our pricing as aggressive as possible. We are also researching and working directly with the manufacturer to provide you with the latest pricing and price changes. We also do not charge outrageous shipping prices on our items like some other web dealers may do, and you may actually get a higher total delivered price from them even though their prices may be significantly lower on the item itself.

Generally speaking we do not match the prices of the various other online dealers, for reasons stated above. If all dealers were truly legitimate and provided similar levels of service and credibility, that would be a different story, where aggressive price matching can take place, but that environment does not exist online at this time. If you feel you have found the same product, for a better delivered price and you feel the dealer is a legitimate dealer selling a genuine USA retail product with USA manufacturer’s warranty, with all included manufacturer’s accessories, we will welcome and consider your price inquiry. Please call us directly for any price inquiries related to your purchase.

Our prices are very competitive and frequent price changes will occur on our website. Some items are more aggressive in price changes than others. Currently, we do not have a price protection guarantee and do not offer credit for price changes that have occurred after you have received a purchased item from us.